total quality management
- = TQMAn approach to management that seeks to integrate all the elements of an organization in order to meet the needs and expectations of its customers. A number of people have pioneered this approach, including W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, Joseph M. Juran, and Genichi Taguchi. Some details of their various methods are in conflict, but all share a commitment to ensuring that all the parts of an organization and all the individuals within the organization understand and contribute to the desired outputs. The implementation of TQM involves:• a systematic and long-term commitment, in particular by senior management;• a commitment to getting things right the first time;• a commitment to continuous improvement;• an understanding of both internal and external customer-supplier relationships;• an understanding of the total costs involved in the purchase of products and services, e. g. cheap inputs of low quality can cause serious faults in processes and products;• a commitment to aligning systems to organizational needs, which may involve a radical redesign of work processes;• appropriate management and training techniques to improve communications between sections and between staff and management;• improved workplace training and a degree of employee empowerment;• meaningful measures of performance to enable workers to understand what they are contributing and how they can improve. TQM as a philosophy should be able to incorporate other programmes of management change. However, many organizations fail to exploit its full potential by abandoning it too soon, either through lack of commitment or because it costs too much.
Big dictionary of business and management. 2014.
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Total Quality Management — (TQM) is a business management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, call centers, government, and service industries, as well as NASA space and… … Wikipedia
Total-Quality-Management — (TQM), bisweilen auch umfassendes Qualitätsmanagement, bezeichnet die durchgängige, fortwährende und alle Bereiche einer Organisation (Unternehmen, Institution, etc.) erfassende, aufzeichnende, sichtende, organisierende und kontrollierende… … Deutsch Wikipedia
total quality management — ➔ management * * * total quality management UK US noun [U] (ABBREVIATION TQM) MANAGEMENT, PRODUCTION ► the involvement of all of a company s managers and employees in making sure that its products and services are all of a high standard and… … Financial and business terms
total quality management — noun A system of management that aims at continuously improving the quality of goods and services while reducing costs (abbrev TQM) • • • Main Entry: ↑total * * * ˌtotal ˌquality ˈmanagement 8 [total quality management] noun … Useful english dictionary
Total Quality Management — [ təʊtl kwɔlɪtɪ mænɪdʒmənt, englisch], Abkürzung TQM, Qualitätsmanagement … Universal-Lexikon
Total Quality Management — Qualité totale Pour les articles homonymes, voir qualité. La qualité totale (Total Quality Management, TQM en anglais) est une démarche de gestion de la qualité dont l objectif est l obtention d une très large mobilisation et implication de toute … Wikipédia en Français
total quality management — Gen Mgt a philosophy and style of management that gives everyone in an organization responsibility for delivering quality to the customer. Total quality management views each task in the organization as a process that is in a customer/supplier… … The ultimate business dictionary
Total Quality Management — Всеобщее управление качеством (англ. Total Quality Management, TQM) общеорганизационный метод непрерывного повышения качества всех организационных процессов. Содержание 1 История 2 Что такое Всеобщее управление качеством 3 … Википедия
total quality management — N UNCOUNT Total quality management is a set of management principles aimed at improving performance throughout a company, especially by involving employees in decision making. The abbreviation TQM is also used. [BUSINESS] He is a firm believer in … English dictionary
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total quality management — TQM A *management philosophy that stresses the responsibilities of all employees in an organization in contributing to the achievement of the organization’s objectives. Total quality management exhibits some or all of the following… … Auditor's dictionary